From: Nick Makris (nick@mcn.org)
Date: 05/28/01-03:02:16 PM Z
Message 2 of 4 as received from Jon Cone.
----- Original Message -----
From: "Jon Cone" <inkjetmall@inkjetmall.com>
To: "Nick Makris" <nick@mcn.org>
Sent: Monday, May 28, 2001 1:23 PM
Subject: Re: Product Info
> Nick,
>
> If find these comments lacking in true understanding of our organization
> compared to others trying to service the quad market.
>
> We are the only quad inks company with a true separate, comprehensive
> technical support staff as well as onsite documentation and
troubleshooting.
> We have 3 people dedicated to technical support besides myself. We are
> training three others. We supply standard samples free of charge as well
as
> unusual requests for $50 by clicking on the samples link.
>
> We provide free technical updates to our products sometimes only days
after
> discovery of a feature that is problematical on an obscure combination of
> hardware and software.
>
> I do not know of any company that responds with the speed and enthusiasm
> that we do. It also comes at great expense to us as a company - yet we do
> not charge for technical support like for example Adobe does.
>
> I think that maybe, our website is not organized so that everyone in the
> world can find the info they are looking for. People process and receive
> information differently. But I think that this page contains about all one
> needs to know unless they are really stuck!
> http://www.piezography.com/ts/index.html
>
>
> best regards,
>
> --
> Jon Cone
> inkjetmall.com
> jon@cone-editions.com
> voice (802) 439-5751
>
> > From: "Nick Makris" <nick@mcn.org>
> > Date: Mon, 28 May 2001 09:20:28 -0700
> > To: "Jon Cone" <inkjetmall@inkjetmall.com>
> > Subject: Product Info
> >
> > Jon, FWIW here are a couple of posts from people on the list.
> >
> >>>>
> > The inkjetmall site is in lack of much supportive documentation, but
> > what is really needed is a sample. This is what I referred to as a
> > "test drive". I do not understand how difficult it could be for Cone to
> > print some of his own samples that showcase the ability of his
> > products. The cost of doing so would be very low and paid back quickly
> > by even a few sales it would generate. (And what about the repeat
> > business to buy ink and such?) I would certainly want a sample negative
> > demonstrating the range, density, tonal quality and other aspects
> > claimed. A sample size of 4x5 inches should do if it has the
> > appropriate range of a typical 21-step with both steps and continuous
> > regions.
> >
> > I also recall the downloadable file of test images on the inkjetmall
> > site. I have downloaded this file and print the image on my printer.
> > But I do not have a print from Cone's products for comparison. And
> > again for my case I would like a print on transparency material.
> >>>>
> >
> > <<<
> > I, too, am frustrated in my attempts to receive any substantive
assistance
> > from Cone. Let's face it, this product is not cheap, and Cone is
behaving
> > as if supplying samples, documentation, and anything except PRICES is
> > somehow a major inconvenience. The marketing approach seems to be one
of
> > simply letting satisfied customers spread the word.
> >
> > Hopefully, Jon Cone will be fabulously successful is selling his product
to
> > the well-heeled and the institutionally sponsered. Successful enough to
> > inspire some competition who might be more inclined towards service and
fair
> > pricing.
> >>>>
> >
> > Nick
> > 707-785-2085
> >
> >
>
>
>
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