U of S | Mailing List Archive | alt-photo-process-l | Re: Ebay problem? GiTMO

Re: Ebay problem? GiTMO

Time to talk to a manager at ebay. I would say it's a fluke, a false
accusation or someone's using your name when they shouldn't. Talk to a human
on the phone and keep going up the chain of command. It's ridiculous that
you're not even allowed to defend yourself against any accusations or the
evidence...it's...it's....the cyberspace equivalent of GiTMO.


----- Original Message ----- 
From: "Ryuji Suzuki" <rs@silvergrain.org>
To: <alt-photo-process-l@usask.ca>
Sent: Tuesday, September 04, 2007 1:01 AM
Subject: Ebay problem?

> Hello all,
> This posting is about my current difficulty with communicating
> with ebay. The reason I bring this here is because a lot of us
> rely on very obsolete and sometimes obscure equipment and
> parts, and ebay is an important channel to trade such items.
> I have heard of all sorts of troubles related to dealing with
> ebay themselves (not the sellers/buyers on ebay) but this is
> something I never realized until I had problems on my
> account. For those curious, if you google, you can find
> endless number of anti-ebay websites describing all sorts of
> troubles they had with ebay. I don't need to be another of
> those, so I keep this to a factual summary.
> I made my ebay account many years ago, in late 1990s. I have
> used only one account and have sold/bought about 20 times
> total since then. I have a very low activity level on ebay,
> and my most recent activity is already many months ago.
> Out of the blue, I have this email from e-bay:
> > Dear RS(my ebay handle here) (my ebay email address here),
> >
> > Your eBay account has been suspended because our records
> > indicate that it is associated with the following currently
> > suspended account:
> >
> > XYZ (someone else's ebay handle that I've never had anything
> > to do with)
> >
> > To review the eBay Previously Suspended Users policy, please go to:
> >
> > http://pages.ebay.com/help/policies/rfe-previously-suspended.html
> >
> > ***During Your Suspension***
> >
> > - You are not permitted to use eBay in any way. This
> >   includes using another existing account, registering a new
> >   account, or using any eBay services under any
> >   name. Accounts or User IDs that are associated with your
> >   account may also be suspended.
> > - Any outstanding seller fees are due immediately. eBay will
> >   charge any amounts that you have not already disputed to
> >   the billing method that is currently on file.
> >
> > Sincerely,
> >
> > eBay Trust & Safety
> This is unacceptable, since I do not know ANYTHING about the
> user XYZ above, never traded with them, or saw anything about
> them (until I googled this username after seeing this
> email). I wrote back, telling that this appears to be an error
> in their investigation, and I requested more careful
> evaluation of whatever they have gathered. They replied with
> another automated message:
> From: eBay Customer Support <rswebhelp@ebay.com>
> Subject: (a number) Your recent email to eBay's Trust and
> Safety Department (another number)
> > Dear Ryuji,
> >
> > Thank you for writing eBay in regard to your account
> > suspension.
> >
> > We value your concerns and have reviewed your account
> > again. However, though we understand that you may not agree
> > with our decision, your account will remain closed
> > indefinitely.
> >
> > Your account was found to have the same or similar contact
> > information (such as: address, telephone number, name, etc.)
> > as the account that you were found to be associated
> > with. Due to privacy concerns, we cannot give out the actual
> > address, phone number, name, etc. that was found to be the
> > same or similar.
> >
> > To protect the integrity of our site, eBay does not permit
> > suspended users to re-register with eBay, or use eBay's
> > services under any account name.
> >
> > eBay reserves the right to suspend new accounts opened by
> > anyone in the same household of a suspended user, or by any
> > other associates of a suspended user. Based on our records,
> > the information you provided to us matches that of a
> > previously suspended user.
> >
> > Thank you for your time.
> >
> > Sincerely,
> > Kit
> >
> > eBay Customer Support
> I don't know what to say. This is complete nonsense and they
> just took up my ebay account for no reason. Furthermore, they
> argue that they will remove any other account if I create one.
> Is this a common problem among this community? Is it a
> recent trend for ebay to close innocuous and harmless accounts
> for no good reason (and reasons that they cannot describe)?
> P.S. I guess people may respond with all sorts of comments,
> which I would appreciate, but I will reply only on the portion
> that I think is of interest to photographers who use ebay to
> trade items.
> --
> Ryuji Suzuki
> http://silvergrain.org

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