U of S | Mailing List Archive | alt-photo-process-l | Re: Ebay problem?

Re: Ebay problem?

I had a problem with Ebay a few times-- sending emails. When I contacted them, I was told that they will never send emails directly to an Ebay user, and that one should always check their email account online ("my Ebay"). If the email doesn't show up there, you should just forward what you got to their complaint section, or whatever it's called, and they'll take care of it. ??

I think Ebay is great-- when it works. When it doesn't, it's a mess. Impossible to reach any real person (in my expereince)-- ever-- to get anything straightened out.

Good luck!


On Sep 4, 2007, at 10:12 AM, Dan Burkholder wrote:

Hi Ryuji,

I've had some similarly distressing emails over the years. First thing
to do is forward the email to spoof@ebay.com asking them if it's a phish
or spoof...or real.

It helps if you send the spoof via the email account that is registered
with ebay as your main contact. They are very prompt in responding as to
whether the email is valid (rare) or not. Then you'll know how much to

Hope this helps and good luck!


Ryuji Suzuki wrote on 9/4/07, 3:01 AM:

Hello all,

This posting is about my current difficulty with communicating
with ebay. The reason I bring this here is because a lot of us
rely on very obsolete and sometimes obscure equipment and
parts, and ebay is an important channel to trade such items.

I have heard of all sorts of troubles related to dealing with
ebay themselves (not the sellers/buyers on ebay) but this is
something I never realized until I had problems on my
account. For those curious, if you google, you can find
endless number of anti-ebay websites describing all sorts of
troubles they had with ebay. I don't need to be another of
those, so I keep this to a factual summary.

I made my ebay account many years ago, in late 1990s. I have
used only one account and have sold/bought about 20 times
total since then. I have a very low activity level on ebay,
and my most recent activity is already many months ago.

Out of the blue, I have this email from e-bay:

Dear RS(my ebay handle here) (my ebay email address here),

Your eBay account has been suspended because our records
indicate that it is associated with the following currently
suspended account:

XYZ (someone else's ebay handle that I've never had anything
to do with)

To review the eBay Previously Suspended Users policy, please go to:


***During Your Suspension***

- You are not permitted to use eBay in any way. This
  includes using another existing account, registering a new
  account, or using any eBay services under any
  name. Accounts or User IDs that are associated with your
  account may also be suspended.
- Any outstanding seller fees are due immediately. eBay will
  charge any amounts that you have not already disputed to
  the billing method that is currently on file.


eBay Trust & Safety
This is unacceptable, since I do not know ANYTHING about the
user XYZ above, never traded with them, or saw anything about
them (until I googled this username after seeing this
email). I wrote back, telling that this appears to be an error
in their investigation, and I requested more careful
evaluation of whatever they have gathered. They replied with
another automated message:

From: eBay Customer Support <rswebhelp@ebay.com>
Subject: (a number) Your recent email to eBay's Trust and
Safety Department (another number)

Dear Ryuji,

Thank you for writing eBay in regard to your account

We value your concerns and have reviewed your account
again. However, though we understand that you may not agree
with our decision, your account will remain closed

Your account was found to have the same or similar contact
information (such as: address, telephone number, name, etc.)
as the account that you were found to be associated
with. Due to privacy concerns, we cannot give out the actual
address, phone number, name, etc. that was found to be the
same or similar.

To protect the integrity of our site, eBay does not permit
suspended users to re-register with eBay, or use eBay's
services under any account name.

eBay reserves the right to suspend new accounts opened by
anyone in the same household of a suspended user, or by any
other associates of a suspended user. Based on our records,
the information you provided to us matches that of a
previously suspended user.

Thank you for your time.


eBay Customer Support
I don't know what to say. This is complete nonsense and they
just took up my ebay account for no reason. Furthermore, they
argue that they will remove any other account if I create one.

Is this a common problem among this community? Is it a
recent trend for ebay to close innocuous and harmless accounts
for no good reason (and reasons that they cannot describe)?

P.S. I guess people may respond with all sorts of comments,
which I would appreciate, but I will reply only on the portion
that I think is of interest to photographers who use ebay to
trade items.
Ryuji Suzuki