Ender100@aol.com
Date: 09/30/03-12:26:42 AM Z
Catherine,
I've had two Imacon scanners, first a Flextight III and this year I sold that
and bought an 848. They are wonderful scanners, but they can sometimes be
temperamental or worse, you get a lemon.
Did you buy the scanner new recently? What platform are you running it on?
Is it SCSI connection or firewire? Which version of the software are you
running?
One problem is that sometimes the scanner may not run well on your system for
some reason, but will run fine on the dealer's or Imacon's.
I don't know who your dealer is, but he's not helping you a whole lot. You
need to call Imacon USA direct and talk to them—I would contact the group in
Washington State. Insist that they get the scanner running properly or
exchange it for a new one, if you purchased it new. You paid a lot of money for a
quality scanner and you should get your money's worth. Do not accept them
telling you that they will trade you a reconditioned scanner if you bought it new
from them. They will replace scanners with new ones under those
circumstances, but they won't tell you outright that they will. You may even have to
ship it to them and have them check it out first hand.
Contact me off list if you wish.
Mark Nelson
In a message dated 9/30/03 1:04:24 AM, crogers@mpx.com.au writes:
> Dear List,
>
> I am struggling with what appears to me to be a very temperamental piece of
> machinery - an Imacon Flextight Photo film scanner. It's looking like a
> very foolish outlay at present as I have not been able to make it work
> consistently or even well after many months of trying. The dealers insist it
> works OK so now I feel really foolish.
>
> I don't like to admit defeat but I might have to. Yesterday, for example it
> built up so much static electricity (yes it was a windy, dry day) that
> eventually all I got was lines of grey garbage on screen. It wouldn't even
> turn off. Usually, however, if I manage to get a preview scan, it is potluck
> ( :-) no pot involved really) if I get it to make a full scan. And that is
> not sharp. The 2 accompanying instruction books can't decide which way up
> the emulsion should be either.
>
> All my plans for what I was going to do with this thing - i.e. scan my own
> negs to make quality digital prints, and make my own enlarged negs for gum
> etc, have been on hold for nearly a year now. And my hair is going tabby due
> to this frustrating machine.
>
> I would really appreciate some advice, even words of encouragement - offlist
> is fine. I am sure there is some good soul on this list who has one of these
> terrible things who has got its measure.
>
> TIA
> Catherine
>
>
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