It is terrible...... I bought some top of the line Cannon equipment and found the same thing that they do not support their high end equipment for very long..........They not only quit making parts but dispose of the parts they have in stock for the items they discontinue.
It is not just cameras... I purchased a $8000 copy machine 8 years ago....I was told that a small part is no longer available and they called my machine " That old thing" ........
The whole problem is that companies no longer listen to their customers needs but now only listen to their shareholders........Kodak is a prime example of a company who once was probably one of the greatest service oriented companies in the world and built a empire because of that.........It now appears that the only thing they are concerned with is what Wall Street thinks..
Many of us have struggled and saved a good portion of our adult lives to accumulate the needed equipment just to find that it is basically obsolete junk if it needs fixin....
John Cremati
Received on Tue Jun 28 04:55:17 2005
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