Re: Kodak Mailers

----- Original Message -----
From: "Nick Makris" <nick@mcn.org>
To: <alt-photo-process-l@sask.usask.ca>
Sent: Monday, June 14, 2004 4:11 PM
Subject: Re: Kodak Mailers

> Richard, very sorry about the misleading implication. The
number you gave
> me got right through (after talking to the computer and
insisting that I
> wanted to know about mailers). However, the real person I
finally talked to
> gave me another number, who then gave me another number.
I guess I just
> wanted to spare you all the details.
>
> n
>
    Many years ago I worked for Hewlett-Packard. We were
taught how to answer the phone. One rule was _never_ to
forward anyone unless you had a very good reason. If you
could get an answer for them you were expected to do it even
if it wasn't your department. I think very few businesses
now even know what phone etiqette is, let alone have any.
Sometimes voice mail works OK but for anything at all out of
routine you need an intelligent person and, preferably, not
one who lives on the other side of the world. The other day
I actually did get a person. I called Mole-Richardson, who
makes most of the lights used for motion pictures, to get a
part number. I got connected to someone right away who
actually knew what I was talking about and knew the
company's products. This is getting to be unusual. I've
figured out how to talk to a real person at the local phone
company but it requires deviousness, trickery, and deceit.
Maybe I should get into politics.

---
Richard Knoppow
Los Angeles, CA, USA
dickburk@ix.netcom.com